Terms and Conditions
"Conditions" means these terms and conditions and the Special Conditions;
"Product" means a product displayed for sale on the Website;
"Product Description" means that part of the Website where certain terms and conditions in respect of the individual Product are provided
"Special Conditions" means the terms and conditions in the Product Description;
"Users" means the users of the Website collectively;
"Personal Information" means the details provided by you on the Website;
"Website" means the website located at www.deensquare.com or any subsequent URL which may replace it;
"We/us" means “Al Tadabbur General Trading L.L.C” maintains the www.deensquare.com Website ("Site");
"Cookies" means small text files which our Website places on your computer's hard drive to store information about your shopping session and to identify your computer.
"Seller" means a legal entity (company) that has been approved by us to sell their products through our Website;
Use of the website
You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.
You warrant that:
The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and You will notify us immediately of any changes to the Personal Information by contacting our Customer Service Representatives by e-mail. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorized to use. You represent that you are 18 years of age or over the age of 18 years before you become a member of the Site. Without prejudice to any other rights and remedies of DeenSquare.com under this User Agreement or at law, DeenSquare.com reserves the right to limit or withdraw access to the Site or the membership of any person if DeenSquare.com believes that person is under the age of 18 years. The Site is not available to persons whose membership has been suspended or withdrawn.
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, sellers, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.
We will not trade with or provide any services to OFAC and sanctioned countries . We reserve the right to:
modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
Third party links
To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
When you use our website, you'll see that we offer you recommendations, showing products we think you might like and could perhaps miss when you're browsing the site.
These are based on past purchases, top sellers, ratings and recently-viewed products. We determine your interests and suggest new products you may like; additionally we compare interests and buying habits of customers, to show you relevant products.
Your recommendations may change when you make a purchase and move around the site.
We take reasonable care to ensure our recommendations are in line with your behavior. Details of the products we recommend - such as price - are correct at the time recommendations are originally made to you, but can be subject to change without notice.
Purchase of products
We offer Cash On Delivery within UAE. Furthermore, Visa or MasterCard debit and credit cards in AED will be accepted for payment. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Website.
All purchases on the Site are a commitment by you to complete the purchase of the item which you have purchased. You agree not to use the Site for false purchases, nor to use a false name, or false personal information or use an unauthorised or invalid credit card to Purchase. Shipping Fees on the website, particularly for international shipping, is indicative and is mostly processed offline through our courier partners. We may contact you for accurate shipping fees for facilitating your order after you have placed your order. Without prejudice to the rights and remedies available to DeenSquare.com under this User Agreement or at law, DeenSquare.com may take such steps as it deems appropriate or necessary including taking legal action against users who intentionally enter erroneous, fictitious or fraudulent Orders.
We operate as a Marketplace and hence your orders are placed with the Seller(s) who onward deliver the items to you. As such, stock availability between the Seller and our website may not be in sync at all times, which may lead to order cancellation and refund, if applicable. Cardholder must retain a copy of transaction records and Merchant policies and rules. User is responsible for maintaining the confidentiality of his account.
Contract creation and electronic contracting
The technical steps required to create the contract between you and us are as follows:
You place the order for your products on the Website by confirming the order at the end of the checkout process. You will be guided through the process of placing an order by a series of simple steps on the Website. We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation nor order acceptance from deensquare.com.
Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the Products ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions in Change or cancel an order
Non-acceptance of an order may be a result of one of the following:
- The product you ordered being unavailable from stock.
- Inability to obtain authorization for your payment.
- The identification of a pricing or product description error.
- You not meeting the eligibility to order criteria set out in the main Terms & Conditions.
- Inability to verify contact number reconfirming the order with you via phone, SMS or WhatsApp.
Customer can cancel their order at our discretion provided it is done within 1 hour of order placement; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed if paid via Card.
Description of products
Each Product purchased is sold subject to its Product Description which sets out additional Specific Conditions related to that Product including, without limitation, terms and conditions concerning estimated delivery dates and times.
We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order.
Much of the product information associated with the Service is provided by third parties for which DeenSquare.com relies it to be accurate and not misleading. Accordingly, we does not warrant that the Service, product descriptions, and other content on this site are complete, accurate, non-misleading, reliable, current or error-free. Products appearing on the display may vary slightly with the actual purchase depending on the manufacturer.
Gift vouchers and promotional discounts
Gift vouchers can be used to purchase goods online on the Website. If the goods purchased online total less than the value of the gift voucher, the balance will not be refunded. Gift vouchers may not be exchanged for cash.
Returns, Refunds and Exchange
We offer a flexible returns policy to make your online shopping experience even easier. We monitor the number of returns made and may refuse to accept return requests at our discretion. Beauty, Fragrances, Skin Care, Grooming and Electronic products cannot be returned. However, in the event of faulty goods, we shall look into your request provided you return the item within 2 days of delivery. Products must be in the condition you received them and in the original box and/or packaging.
How quickly can I return an item?
As long as the product is unopened and still in its original condition and packaging you can return within 7 calendar days from the date of receipt. Please send us email with pictures of the item.
Kindly send back the item to our office in Dubai, UAE. If you request a pickup service for the items to be returned or exchange, a charge of 30 AED will be applied.
What form of refund can I get?
Once the product has been evaluated and it’s eligible for return, we will issue a store credit that you can use to order a replacement item or you can use it on your next purchase. It will be valid for 6 months.
Unfortunately we don’t offer an exchange service.
We are committed to make our delivery process as quick, safe and pleasant as possible, because we know how important it is for your goods to arrive on time and in perfect condition. We use competitive regional and international courier delivery services to ensure your items arrive in the quickest and safest way possible.
Deliveries within UAE
We offer free shipping within UAE city limits for orders above AED 250/-. For orders below this amount, delivery fee is applicable and the rates can be seen on the checkout page. UAE city limits are determined by the courier company which are subject to change without prior notice. Kindly note that shipping fee excludes insurance.
Deliveries outside UAE
While our customers are free to arrange their own shipping, DeenSquare.com uses trusted partners to facilitate international shipping. Fees for International Shipping depends on destination country, weight, and product dimensions. As such, you can get the shipping fee by adding items to the cart. Should shipping fee not be available, kindly email us and we shall provide you with a shipping quote. Our shipping fees exclude insurance and Customs fees.
Intellectual property and right to use
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us. You are permitted to use this material only as expressly authorized by us.
You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a Purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
Compliance with laws
The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.
Limitation of liability
While we will use reasonable endeavors to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for: any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or any loss of goodwill or reputation; or any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.
If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.
Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
United Arab of Emirates is our country of domicile. The Conditions shall be governed by and construed in accordance with the laws of UAE and you irrevocably submit to the exclusive jurisdiction of the courts of Dubai.